Frequently Asked Questions

Ciutat de Palol is an aparthotel operated by PARKHOTEL CIUTAT DE PALOL SL that provides fully equipped holiday apartments combined with hotel-style services.

There are apartments for 2–4 guests with 35 m² of space and apartments for 4–6 guests with 50 m² of space, each including a private 5 m² terrace or balcony.

This 35 m² unit offers an open-plan kitchen, Nespresso machine, living room with two sofa beds, a bedroom with twin or double beds, walk-in shower, washer-dryer, free toiletries, soundproofing, air conditioning/heating, satellite TV, safe, free Wi-Fi and direct access to underground parking.

The 50 m² apartment adds a second bedroom with a double bed, retains the same kitchen equipment and living area setup, includes a modern shower, washer-dryer, complimentary toiletries, soundproofing, air conditioning/heating, satellite TV, safe, free Wi-Fi and underground parking access.

Yes, daily cleaning is included for all apartments, although the kitchen area is excluded from this service.

Bed linen and towels are replaced every three days.

Every apartment has a fridge/freezer, 2-ring ceramic hob, microwave-oven combo, cooking utensils, a Nespresso coffee machine, kettle and toaster.

Yes, a Baby Pack including a cot, baby bath and high chair is available.

Check-in is available between 16:00 and 22:00, and check-out must be completed before 10:00.

No, dogs or other pets are not allowed in the accommodation.

Entry is not permitted to persons who are not registered at reception.

Yes, all apartments have direct access to an underground parking facility.

Guests have access to a gym, sauna, steam rooms and green areas such as a garden and pine groves.

Massage services are available on site.

The Ciutat de Palol Restaurant offers à-la-carte dishes, buffet breakfasts and dinners, take-away food, and a terrace/bar service.

The aparthotel organises Aquagym, Tai Chi and maintenance gymnastics sessions, and also offers tours run by local companies and guides.

Reservations are completed through forms on www.ciutatdepalol.com; once submitted, a confirmation appears on screen, which can be printed as proof.

Each reservation option on the website displays its current price, including any applicable VAT or taxes.

No; the aparthotel has eliminated single-use plastics such as mini shampoo bottles, plastic straws and plastic cups.

The property provides recycling bins for at least four waste types and uses 100 % biodegradable amenities made from corn starch or recycled PET.

It offers activities and tours organised by local companies and provides guests with information on local ecosystems, heritage and culture.

No wild animals are kept, exhibited or consumed, and the property maintains natural green spaces while respecting local flora and fauna.

Yes, all apartments include free Wi-Fi connectivity.

Every apartment is soundproofed and equipped with air conditioning or heating for year-round comfort.

Reservations are exempt from the statutory right of withdrawal, meaning they cannot be cancelled under that regulation.

Personal data collected during registration or booking are stored by PARKHOTEL CIUTAT DE PALOL SL solely to process and manage your reservation, for the period strictly necessary.

You may exercise rights of access, rectification, restriction, deletion, portability and objection by contacting info@ciutatdepalol.com.

You can reach the company at info@ciutatdepalol.com or by phone at 972 828 180.

The relationship is governed by Spanish regulations, including Law 7/1998 on General Contracting Conditions, Law 3/2014 for consumer protection, and Law 34/2002 on Information Society Services and Electronic Commerce.

The company is domiciled at Muntaner 462, 08006 Barcelona, Spain.

Yes. The aparthotel offers 55 m² apartments that are fully accessible for wheelchair users, featuring an adapted bathroom, a double bedroom, a fully equipped kitchen and a dedicated parking space with direct access to the unit.

Yes. Guests can relax in the outdoor pool located within the aparthotel complex, alongside the on-site spa facilities.

The aparthotel comprises 147 apartments distributed across four buildings, with an equal number of underground parking spaces.

Yes. Each apartment is stocked with high-quality bed linen, bath towels and pillows, and these are replaced every three days.

Yes. The bathroom of every apartment is equipped with a washer-dryer that guests can use during their stay.

Yes. All apartments feature a built-in wardrobe that includes an individual safe for securely storing valuables.

Yes. Each apartment’s living room is equipped with a flat-screen TV offering satellite channels for international viewing.

Yes. Alongside the outdoor pool, the aparthotel provides an on-site spa where guests can unwind during their stay.

Yes. Every apartment block has direct internal access to the underground parking, so guests can reach their accommodation without leaving the building.

Yes. All apartments are equipped with a telephone that guests can use during their stay, alongside free Wi-Fi and other in-room amenities.

Yes. The aparthotel provides on-site spaces where guests can hold business events within the complex.

The reception is open every day from 08:00 to 22:00, with a night concierge and security service available outside these hours.

Yes. The aparthotel offers a dedicated pool-towel service, so guests do not need to bring their own.

Yes. Transfers to and from Girona and Barcelona airports can be arranged on request.

Yes. The aparthotel provides both car and bicycle rental services for guests.

Yes. A Mini Club is available during the high season, offering supervised activities for younger guests.

Yes. The aparthotel provides a complimentary medical consultation service that guests can request through reception.

Yes. Each apartment bathroom is stocked with complimentary toiletries for guests’ use.

All bathrooms feature low-flush toilets and low-flow showers, and guests are encouraged to reuse towels, significantly reducing overall water consumption.

Guest rooms include energy-saving devices, over 80 % of lighting in common areas and apartments uses LED bulbs, all windows are double-glazed, and part of the property’s electricity is generated from on-site solar panels.

Yes. At least 80 % of the food served on site comes from the surrounding region and is prepared in-house, supporting local producers while reducing food-transport emissions.

Yes. The aparthotel provides dedicated bicycle parking areas, and bicycles can also be rented directly from the property.

PARKHOTEL CIUTAT DE PALOL SL is registered under the Spanish tax identification number (NIF) B62130695.

Yes. The company reserves the right to change the General Booking Conditions at any time without prior notice, and the updated terms remain binding for as long as they are published on the website.

The official Ciutat de Palol website can be browsed in seven languages: Spanish, Catalan, English, French, German, Dutch and Russian.

The company is registered in the Barcelona Mercantile Register under volume 32260, folio 13, sheet B204631, entry 1.

Current special offers are published on the official website in the "Deals" (Promociones/Promotions/Aanbiedingen) section, which can be accessed from the main menu in any of the site’s available languages.

Yes. Completing an online reservation on www.ciutatdepalol.com requires you to accept the General Booking Conditions and the Terms of Use before the booking can be confirmed.

You can submit any queries through the dedicated “Request More Information” online form available on the Ciutat de Palol website; the form is accessible from the main menu in all supported languages and is sent directly to the aparthotel team.